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[Jones Fayth]

Hi! I'm thinking about requesting a refund from LUMI, but I'm not sure how strict they are. Do they need all the details like dates and evidence, or can it be more casual?

[candder33]

Hi! In my experience, they are pretty strict about following their process. I checked eligibility first, then sent a detailed email with subscription info, purchase date, and a clear reason. I also attached screenshots and kept all my emails. With lumi refund, it was straightforward - no problems at all, just a bit of waiting while they processed the request. Following the instructions carefully really helps.